A Chatbot is an application that makes use of Artificial Intelligence technology to interact with humans through chat/language interface. They perform functions as per the instructions fed to them through messages by the users. Unlike mobile applications, a Chatbot is capable of performing various functions at a time. Be it booking a flight ticket or ordering food, booking a cab or checking the weather forecast, everything is taken care of through a single platform.
Chatbots do not make use of visual elements like texts, images or icons. They differ from mobile applications in many aspects and are comparatively more beneficial. This is the reason it has become crucial for business organizations to replace their mobile applications with Chatbots.
ADVANTAGES OF CHATBOTS
1. CHATBOTS ARE SMARTER
Chatbots interact via human language processing. AI technology enables them to constantly evolve and learn new things from each interaction. Due to this, with every interaction, a better and more personalized experience is provided. This phenomenon is very difficult to achieve in mobile apps. Hence, customer’s expectations are met in a better way.
2. DIVERSE FUNCTIONS
Chatbots perform a diverse range of functions through one platform. Users do not need to download separate apps for different functions. Similarly, business enterprises need not develop numerous apps. By merging all the content of an app in one chatbot, user demands are met more efficiently through one platform.
3. THEY ARE EASY TO DEVELOP
Developing a Chatbot is easier than a mobile or web app. The availability of multiple platforms and easy procedure makes the development process easier and less time-consuming.
4. LOW COST
Developing a chatbot is less costly than that of a mobile app. They need not be custom-made to be compatible with different platforms and devices. Whereas, mobile apps need to be constructed differently to suit the requirements of every platform and device’s functionality.
5. SEAMLESS CUSTOMER SUPPORT
Customers are the key assets of every business enterprise. Providing them with seamless support is a must for every business. As Chatbots make use of machine language, they are able to translate customer questions/queries instantly and provide a swift response.
6. MULTIPLE QUERIES
Chatbots can handle multiple queries at a time without any restrictions on the same. This way, user’s queries are more effectively handled and resolved in less time.
Developing Chatbots is easier when compared to a mobile app, but the overall process is not as easy as it sounds. The crucial factor behind building a chatbot is the conversational design. The working of a Chatbot depends on user conversation. Hence, it should be designed in such a way that it smartly guides the users through every step.